Refund policy
Custom & Engraved Items Policy Due to the custom, made-to-order nature of our handcrafted engraved products, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun unless the item arrives damaged, defective, or with an error on our part (e.g., misspelling caused by our team).
Damages, Defects & Seller Errors Please inspect your order immediately upon receipt. If your item arrives damaged during transit, defective, or contains an engraving error made by us, please contact us within [3–7] days of delivery at crestandgrain@gmail.com with:
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Your order number.
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Clear photos/videos showing the issue or damage.
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A description of the issue.
If the error or damage is verified to be on our end or caused by shipping, we will promptly send a replacement at no extra charge or issue a full refund/store credit.
Customer Errors & Personalization Disclaimer Please double-check all custom text, spelling, dates, and design details carefully before submitting your order. We engrave text exactly as submitted by the customer. We are not responsible for errors resulting from incorrect information provided during checkout.
Non-Custom Items (If Applicable) If you sell non-personalized, off-the-shelf items, you can insert a standard 14-day or 30-day return policy here for those specific items only.